Shipping Policy

At Mirelleau, we are committed to providing a smooth, reliable, and transparent shopping experience. We work with shipping partners to deliver your orders as safely and efficiently as possible.

Please review our shipping information below before placing your order.

1. Shipping Options & Delivery Times

We offer the following shipping options for eligible international orders:

Standard Shipping

• Estimated delivery time: 14–28 days after dispatch.

• Available for eligible international destinations.

• Delivery times may vary depending on your location and local shipping conditions.

Express Shipping

• Estimated delivery time: 4–8 days after dispatch.

• Available for selected destinations and products.

• Express shipping costs, where applicable, will be displayed at checkout.

Shipping times are estimates rather than guaranteed delivery dates. They do not include order processing time.

Delivery may be affected by customs clearance, public holidays, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

For domestic shipments, the available delivery options and estimated timeframes will be provided at checkout.

For bulk orders or business-to-business purchases, please contact service@mirelleau.com to discuss available shipping arrangements.

2. Shipping Costs & Free Shipping

Shipping costs are calculated based on factors including:

• Delivery destination.

• Package weight and dimensions.

• Selected shipping method.

• Order value and any applicable shipping promotions.

Free Shipping Eligibility

Eligible orders may qualify for free shipping under the following order-value thresholds:

• Domestic orders: US$70 or more.

• International orders: US$200 or more.

Free shipping availability, eligibility, and any applicable restrictions will be confirmed at checkout.

Additional fees for express shipping or special delivery services may apply.

The final shipping cost will be displayed before you complete your purchase.

3. International Shipping & Customs

We welcome international customers and aim to make cross-border shopping as convenient as possible.

Please note that international shipments may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout:

• Import duties, customs taxes, and related government charges are the responsibility of the recipient.

• Customs clearance times may affect the estimated delivery date.

• Customers are responsible for providing accurate shipping and contact information.

We prepare the customs documentation required for the shipments we arrange.

Any restrictions on shipping particular products or materials will be handled in accordance with applicable regulations.

If you have questions about delivery to your country, please contact service@mirelleau.com before ordering.

4. Order Processing

We aim to begin processing orders within 2 business days after receiving payment confirmation.

Depending on product availability, order volume, and warehouse operations, preparation and dispatch may take up to 7 business days in total.

Business days generally exclude weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

Please note that estimated delivery times begin after dispatch, not immediately after an order is placed.

During peak shopping periods, promotional events, or unexpected operational disruptions, processing may take longer than usual.

If your order experiences a significant delay, please contact our customer support team for assistance.

5. Returns, Exchanges & Refunds

At Mirelleau, we want you to shop with confidence.

We offer a 30-Day Hassle-Free Returns & Exchanges Policy, including eligible sale and promotional items.

30-Day Return Window

You may request a return or exchange within 30 days of receiving your order.

For voluntary returns, products must generally:

• Be unused and in their original condition.

• Include original packaging and accessories.

• Include applicable tags, where provided.

• Be accompanied by proof of purchase.

Sale and promotional items are also eligible under our 30-day policy, subject to the same return conditions.

Return Shipping Costs

For voluntary returns or exchanges, customers are generally responsible for return shipping costs unless otherwise agreed.

If your item is defective, damaged, or incorrectly supplied, we will cover applicable return shipping costs where required by law.

Refund Processing

Once we receive and inspect your returned item, we will notify you of the refund status.

For approved voluntary returns, we aim to issue refunds to the original payment method within 10 business days.

Your bank or payment provider may require additional time to reflect the refund in your account.

Any shorter statutory refund deadlines or other mandatory consumer protections will take priority where applicable.

To request a return or exchange, please email:

service@mirelleau.com

Please refer to our full Refund Policy for detailed eligibility requirements, exclusions, and applicable UK and EU statutory cancellation rights.

6. Lost, Delayed, or Damaged Packages

We understand how important it is for your order to arrive safely.

If your shipment is delayed, lost, damaged, or delivered incorrectly, please contact our customer support team.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photos where available.

Our team will review the situation and help arrange an appropriate resolution.

Lost or Missing Packages

If your tracking information has not updated for an extended period or your package has not arrived within the expected timeframe, please contact us.

We will work with the shipping carrier to investigate and help resolve the issue.

Depending on the circumstances and applicable consumer protection laws, an appropriate resolution may include a replacement or refund.

Unexpected Delivery Delays

Severe weather, natural disasters, transportation interruptions, customs procedures, or other exceptional events may cause shipping delays.

We will make reasonable efforts to assist affected customers and provide relevant updates when available.

Nothing in this section limits your statutory rights regarding goods that are damaged, lost, defective, or not delivered.

7. Sustainability & Packaging

At Mirelleau, we recognize the importance of reducing unnecessary packaging waste.

We aim to improve packaging efficiency and explore recyclable packaging materials where practical.

Packaging materials and shipping methods may vary depending on product type, warehouse location, and available delivery services.

Any specific environmentally friendly or carbon-neutral shipping options will be identified separately when offered.

8. Shipping Policy Updates

Mirelleau may update this Shipping Policy from time to time to reflect changes in our shipping services, operational procedures, or applicable requirements.

The latest version will be published on our website.

Updates will not remove statutory consumer rights or retrospectively reduce rights that apply to orders already placed.

We encourage customers to review this page for current shipping information.

9. Contact Us

If you have questions about shipping, delivery times, tracking, returns, or order status, please contact our customer support team.

Email: service@mirelleau.com

Our team will be happy to assist you with your order.

Thank you for shopping with Mirelleau!